Privacy Policy – Bella & Company

Last updated: August 2026

 

Bella & Company (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR.

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1. Information We Collect

We may collect the following types of personal information:

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Information you provide directly

• Your name and contact details (email, phone number, address)

• Information about your pet(s)

• Booking details and service preferences

• Any messages or enquiries you send through our website or social media

 

Information collected automatically

• Basic website analytics (e.g., pages visited, time on site, device type)

• Cookies that help the site function and improve your experience (You can disable cookies in your browser settings.)

 

2. How We Use Your Information

We use your information to:

• Provide dog‑walking and pet‑care services

• Respond to enquiries and manage bookings

• Communicate important updates about your pet’s care

• Improve our website and customer experience

• Maintain safety, welfare and service standards

 

We only collect information that is necessary for delivering our services.

 

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to deliver the services you have booked

• Consent: when you opt in to receive updates or marketing

• Legitimate interests: to operate and improve our business

• Legal obligation: where required for insurance, safety or compliance

 

4. How We Store and Protect Your Data

We take data protection seriously. Your information is stored securely and only accessed by authorised personnel. We use appropriate technical and organisational measures to prevent loss, misuse or unauthorised access. We do not sell or share your data with third parties for marketing.

 

5. Sharing Your Information

We may share your information only when necessary:

• With trusted service providers (e.g., booking systems, payment processors)

• With insurers or emergency services if required for safety or welfare

• When legally required (e.g., compliance with UK law)

 

All third parties are required to keep your data secure and use it only for the purpose agreed.

 

6. How Long We Keep Your Data

We retain personal information only for as long as necessary:

• Booking and service records: up to 6 years (for insurance and accounting)

• Enquiry messages: up to 12 months

• Marketing consent: until you unsubscribe

 

You can request deletion at any time.

 

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data

• Withdraw consent at any time

• Object to certain types of processing

• Request a copy of your data in a portable format

 

8. Contact Us

Bella & Company is a sole‑trader business based in Cardiff, Wales. For all data protection enquiries, please contact Corrina Jones at the below email address: Bella & Company Email: hello@bellaandcompany.co.uk

 

​​9. Changes to This Policy

​​We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.